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Sample Customer Service Resume

Following is the Sample Customer Service Resume.

Robert William
Royal Plaza,
49, Broadway, 9th floor,
Florida 14568.
Home: (444) 555-1234
rwilliam@xyz.com

SUMMARY OF QUALIFICATIONS
Professional experience with particular expertise in:

  • Customer Service
  • Business Management
  • Team Development
  • Sales Techniques/Presentations
  • Accounts Payable
  • Purchasing

CUSTOMER SERVICE SKILLS

  • Accurate, flexible and detail oriented.
  • Maintained confidentiality while dealing with client files.
  • Ability to resolve customer concerns to the satisfaction of both parties.
  • Increased rapport with clients by showing sincere interest in their concerns.
  • Retail/Sales skills.

EXPERIENCE
Miami Arrow
1998-Present
Assistant Account Executive

  • Managed all aspects $11.3 million moderate-sized customer accounts for hospital market long-distance programs in 14 states
  • Responsible for account acquisition, renewal, and retention
  • Coordinate delivery schedules and monitor delivery personnel.
  • Organize promotional demonstration activities for home and New York marketing office.
  • Respond to and resolve customer complaints.
  • Manage office operations and produce correspondence.
  • Control stock and conduct purchasing procedures.
  • Assist sales department in establishing client base/sales territories.

EDUCATION
PROPHET JUNIOR COLLEGE
Associate Degree Program
Computer Operations Program: Lotus 1-2-3, Database III, Typing,
Word-processing (Multimate), Business Math, Speech Communication,
Introduction to Computers and English Composition.

PERSONAL
Willing to relocate.

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