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Sample Customer Service Resume

Following is the Sample Customer Service Resume.

Robert William
Royal Plaza,
49, Broadway, 9th floor,
Florida 14568.
Home: (444) 555-1234
rwilliam@xyz.com

OBJECTIVE

To obtain a position which utilizes my organizational, managerial and customer service skills.

CUSTOMER SERVICE SKILLS

  • Increased rapport with clients by showing sincere interest in their concerns.
  • Retail/Sales skills.
  • Ability to resolve customer concerns to the satisfaction of both parties.
  • Accurate, flexible and detail oriented.
  • Maintained confidentiality while dealing with client files.

OTHER SKILLS

  • Operated hand trucks.
  • Packing, picking and stocking supplies.
  • Team Development
  • Sales Techniques/Presentations
  • Ability to work on a conveyer belt/ warehouse conveyer belt.
  • Performed daily sanitation required by the Health Department.
  • Nursing assistant.
  • Janitorial/Housekeeping (Laundry)
  • Entrepreneur
  • Telemarketing
  • Shuttle Driver
  • Security
  • Customer Service10/18/2008

EXPERIENCE :

  • Converges Call Center Production Manager/Team Developer
    Guided and developed 6 supervising coaches and their teams
    Coached production group of 120 customer service associates
    Ensured quality and productivity standards were met or exceeded
  • EHRO Accounts Payable
    Verify/process all Capital invoices for 111 Jameson Inns
  • Investigate and resolve all order/invoice discrepancies
    Oversee purchasing of office supplies and equipment

QUALIFICATIONS

  • Miami State University, Florida
  • BCOM in Finance

COMPUTERS

Lotus 1-2-3, Microsoft office 2003
References Available Upon Request

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