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Robert William
Royal Plaza,
49, Broadway, 9th floor,
Florida 14568.
Home: (444) 555-1234


To obtain a position as a Distribution Manager that utilizes my 7 years of distribution and logistics management experience, my experience founding and managing a small business, and my bachelor's degree in business administration.


  • Operations Manager with a strong background and understanding of the engineering process.
  • Excellent interpersonal skills with an ability to work effectively with individuals at all levels.
  • Proven motivational skills.
  • Strong problem resolution skills.
  • Dedicated: achieved a reputation for consistently going beyond what is required.
  • Enthusiastic and organized with exceptional follow-through abilities.

Bachelor of Business Administration in Management, May 2006
Illinois State University, Normal, Illinois
Graduated Magna Cum Laude with a GPA of 3.8 on a 4.0 scale

Courses taken included:

Strategic ManagementPersonnel Planning and Selection
Organizational Decision MakingCompensation and Performance Appraisal
New Venture CreationBusiness Data Communications
Quality AssuranceStaffing and Selection


Caribbean Cruises
Oct 2002 - Present

  • Coordinate daily activities for guests.
  • Translate daily program into German, French and Spanish.
  • Host arrival and departure meetings for guests with a strong desire to provide clients with the best possible holiday experience.
  • Manage the embarkation and disembarkation of guests.
  • Assist guests with information and advice depending on client need and expectation.
  • Successfully handle all public relations issues.

Queens Cruise Line
Jan 2001 - Aug 2002
Assistant Purser

  • Supervised staff on front desk operations, providing guests with an excellent service.
  • Performed employee evaluations and appraisals.
  • Coordinated the induction and training of new employees.
  • Responsible for the scheduling of front desk and purser staffing.
  • Responsible for the embarkation and disembarkation of passengers and crew.
  • Oversaw the general running of the front desk on a daily basis.
  • Responsible for the management of financial transactions including: Passenger onboard credit system, casino revenue and revenue collection and cash balancing.
  • Performed auditing and accounting procedures.
  • Liased with passengers providing advice and information, willing to do whatever it takes to ensure guests comfort and enjoyment.


  • Redesigned Klein's floor layout, resulting in a more attractive store and a 300% increase in customer traffic.
  • Averaged 17% year-to-year sales increase.


Fluent in Japanese, Urdu and German.

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